WE PROMISE OUR YOUNG PEOPLE

• To place your needs at the heart of service design and delivery and to encourage your feedback and involvement in decision-making processes and house activities

• To ensure that the service is delivered within an equality framework and that the diversity of our young people is respected and their right to make informed choices. Here are some of the things you will do with your Key Worker:– Please list the following Cooking, Budgeting,Shopping, One on One sessions, Discover new hobbies etc

• To provide young people with accommodation that is stable and appropriate to their needs whilst encouraging personal choice and creating a sense of home

• To create an environment which offers young people the opportunity to be listened to and express their wishes, needs and feelings.

• To respect young people’s privacy and confidentiality

• To maintain and support young people in promoting and developing their health, educational and personal development needs

• To encourage and enable young people to maintain/develop positive relationships with their peers, family/carer networks and the wider community

• To ensure young people have the skills and knowledge to access support services in the wider community

• To ensure that our homes are a safe place to come back to.

• To recruit staff within a safer recruitment framework ensuring we have a high quality workforce who are skilled to perform the desired tasks and to continually assess their performance

• Ensure our workforce is receiving regular training, supervision to develop skills and confidence.

• To develop strong partnerships working with local authorities and professionals, achieving a reputation for excellence in all aspects of our service provision.

• To record and evidence the outcomes achieved through our services.

• To ensure and be able to demonstrate a comprehensive quality assurance monitoring policy throughout the organisation.